Tickets can be purchased in person at the box office, over the phone by calling 01642 552663 or online via our website. Please call the box office for group bookings.
Tickets can be paid for by cash, credit, or debit card. We are sorry we cannot accept payment by cheque.
Online bookings are subject to a booking fee of £1.50 per ticket booked. There is no charge for tickets booked in person or over the telephone at the box office.
There is a charge of £1.25 to post out tickets. Tickets are normally posted out within 5 working days. For online bookings where we can’t guarantee that there is sufficient time for tickets to arrive via 2nd class post we automatically hold the tickets for collection at the box office, even if postage has been selected and paid for.
Tickets can be reserved for a maximum of 5 days after which they will automatically be released back into the system if not paid for in full.
We regret that once tickets have been purchased no refunds or exchanges can be given.
Please go to the box office inform them of your booking or personal details for tickets to then be reprinted in accordance with the booking made. Proof of ID will be required.
A limited number of booster seats are available for a deposit of £10.00.
Under 16s visiting the theatre must be accompanied by an adult.
Sometimes it is necessary to make alterations to the advertised cast and programme, and whilst we will do our best to let you know in advance, we can’t guarantee that and therefore we reserve the right to do so without being obliged to refund or exchange tickets. If an event is cancelled or rescheduled, we will notify ticket holders of the cancellation once we have received the relevant authorisation from the event partner. In the event of rescheduling a performance, we will try to provide alternative seats of the same or greater value.
Latecomers can be disruptive to both performers and people already seated, however if you are unavoidably late, we will do our best to seat you. The visiting company advise us when latecomers will be allowed in, sometimes this may not be until the interval or it might be at a suitable break in the performance e.g. during a scene change. It may be necessary to seat you in different seats to your tickets, to minimise disruption.
If on arrival you are not happy with your seats and would like to be re-seated, please inform the Duty Manager who may be able to arrange this, if there is suitable availability. If you would like any advice on choosing seats please contact our box office team who will be happy to help.
Concessions are available at selected performances for customers of state pension age, children under 16, children or adults in full-time education or people in receipt of a disability related allowance. It is the customer’s responsibility to claim any discounts they may be entitled to at the time of booking, as we regret they cannot be applied retrospectively.
At certain productions where appropriate, we offer discounted ‘baby tickets’ for children under the age of 2 years. This allows them access to the auditorium but does not guarantee them a seat. All children require a ticket – whether of the recommended age or not. This applies to all performances including performances where baby tickets are not available.
Where possible we try to indicate the recommended age range for family shows. We regret pushchairs or buggies cannot be accommodated in the auditorium.
For the protection of children, at some performances and at our discretion, and with the guidance of visiting companies, children and infants may not be permitted to attend. Performances where an age restriction applies are clearly indicated during the booking process. If you would like any advice on suitability of performances, please do not hesitate to contact our box office.