Monday to Saturday 9.00 – 17.00. On performance days our box office will remain open until the show begins and until 30 minutes after the start of the last performance. When we have a Sunday performance the box office will open 2 hours before the start of the performance.

Please contact our box office team on 01642 552663 who will be happy to assist you.

In the unlikely event that you experience problems booking online please phone 01642 552663, during box office hours and our friendly box office team will be able to help you.

For larger group bookings please contact the box office team on 01642 552663, who will be happy to help, as there may be other discounts available, and they will be able to take a deposit to make a booking.

Please go to the Box Office, inform them of your booking or personal details for tickets to then be  reprinted in accordance with the booking made.  Proof of ID and contact details will be required.

At certain productions where appropriate, we offer discounted ‘baby tickets’ for children under the age of 2 years. This allows them access to the auditorium but does not guarantee them a seat. All children require a ticket – whether of the recommended age or not. This applies to all performances including performances where baby tickets are not available.

For safeguarding, all young people under 16 years visiting the theatre must be accompanied by an adult.

Concessionary tickets are discounted tickets which are available at selected performances for customers of state pension age, children under 16, children or adults in full-time education or people in receipt of a disability related allowance. It is the customer’s responsibility to claim any discounts they may be entitled to at the time of booking, as we regret they cannot be applied retrospectively.

Family tickets are sometimes available and usually consist of a group of 4 where at least one member is a child.

Online bookings are subject to a booking fee of £1 per ticket booked. There is no charge for tickets booked in person or over the telephone at the box office.

Tickets can be paid for by cash, credit, or debit card. We are sorry we cannot accept payment by cheque.

Once tickets have been purchased no refunds or exchanges can be given.

We are reliant on visiting companies to let us know the show times and sometimes we don’t know them until the day of the performance. If we do know them in advance we‘ll put them on our website. But please note with live theatre these times are only approximate and are subject to change.  Most shows include at least one interval which is usually 20 minutes.  If you need some guidance on running times, please contact our box office team on 01642 552663.

Latecomers can be disruptive to both performers and people already seated, however if you are unavoidably late, we will do our best to seat you. The visiting company advise us when latecomers will be allowed in, sometimes this may not be until the interval or it might be at a suitable break in the performance e.g., during a scene change. It may be necessary to seat you in different seats to your tickets, to minimise disruption.

Alcoholic and non-alcoholic beverages purchased at the theatre are permitted in the auditorium during most performances but must be consumed from plastic cups which we provide. No glass is allowed within the auditorium for everyone’s safety.

We regret pushchairs or buggies cannot be accommodated in the auditorium.

For the protection of children, at some performances and at our discretion, and with the guidance of visiting companies, children and infants may not be permitted to attend. Performances where an age restriction applies are clearly indicated during the booking process. If you would like any advice on the suitability of performances, please do not hesitate to contact our box office.

A limited number of booster seats are available for a deposit of £10.00. Please ask a member of our front of house team on arrival for the performance.

The unauthorised use of video, photographic and other recording equipment of any kind is strictly prohibited in the auditorium. The theatre reserves the right to delete any unauthorised recordings and to eject any customers who are suspected of making recordings from the theatre.

If on arrival you are not happy with your seats and would like to be re-seated, please inform the Duty Manager who may be able to arrange this, if there is suitable availability. If you would like any advice on choosing seats please contact our box office team who will be happy to help.

Audio description helps people who are blind or partially sighted. The action of a play is described through a headset by trained describers.  It is occasionally offered by visiting companies.

Captions are like subtitles for television, where the text of the play or opera is displayed on electronic boards at either side of the stage at the same time as the words are spoken. Sound effects and stage directions can also be included. This service is intended to help people with any degree of hearing loss, as well as those for whom English is a second or subsequent language. Captioned performances are available for anyone to book, although some customers may find the captioning units a distraction whilst watching the show therefore, we make sure captioned performances are clearly highlighted in promotional material. Customers should let the box office know if they require this service on booking, and staff will make sure they book seats with a clear view of the captioning boards. Captioning is sometimes offered for opera performances to provide English translation of the lyrics.

This is where a sign language interpreter will stand at the front of the auditorium, at one side of the stage and use BSL sign language to communicate the story and action on stage to the audience. If a performance is signed, customers should let the box office know if they require this service at the time of booking, and staff will make sure they book seats with a clear view of the interpreter.

Relaxed performances are specifically designed to welcome people with a learning disability, sensory or communication disorders to the venue. There is a relaxed attitude to noise and movement and some small changes are made to the light and sound effects. Customers can move about freely and enter and exit the auditorium whenever they need to.

If an event is cancelled or rescheduled, we will notify ticket holders of the cancellation once we have received the relevant authorisation from the event partner. In the event of rescheduling a performance, we will try to provide alternative seats of the same or greater value.

Sometimes it is necessary to make alterations to the advertised cast and programme, and whilst we will do our best to let you know in advance if we can, we can’t guarantee that and therefore we reserve the right to do so without being obliged to refund or exchange tickets.

Sometimes it is necessary to make alterations to the advertised cast and programme, and whilst we will do our best to let you know in advance if we can, we can’t guarantee that and therefore we reserve the right to do so without being obliged to refund or exchange tickets.

We will make all reasonable efforts to forewarn customers if stroboscopic lighting is to be used in the performance. Sometimes we do not know in advance of the performance. Customers with known medical conditions who may be susceptible to such lighting effects are advised to seek further advice from our box office team prior to their visit.

Monday to Saturday 9.00 – 17.00

On performance days our box office will remain open until the show begins and until 30 minutes after the start of the last performance.

When we have a Sunday performance the box office will open 2 hours before the start of the performance.

Please contact the box office on 01642 552663 or email [email protected]

No, we like everyone to feel comfortable and relaxed. Smart/casual is what most people opt for.

The Theatre has ample free car parking located to the side and rear of the venue. Please note the car park directly outside the main entrance does not require a ticket but only offers a limited number of hours.

Drop off points are available on the road adjacent to the Theatre to the west called Kingsway.

There is a passenger lift to the first-floor bar and coffee area.

We regret we do not have cloakroom facilities.

Tours of the venue can be arranged for any groups or individuals who may require a tour prior to their visit to help familiarise them with the layout of the building and to help audiences feel more comfortable and at ease in our theatre.

Yes. If you would like advice on the best seats to sit in with your dog, please contact the box office on 01642 552663 or email [email protected]

Baby change facilities are available in accessible toilets marked with a baby change facility sign.

Smoking and vaping are not permitted inside the theatre.

A number of cash machines are available in the Billingham Town Centre but please note that we accept card payments across the box office, kiosks and bars.