Ticketsolve Protect is an optional upgrade that we offer, administered by Refund Protect. Adding this option before checking out online or at the Box Office, gives you peace of mind allowing you to apply for a refund if you can’t attend due to emergency circumstances out of your control. If you opt in to Ticketsolve Protect, your tickets are fully refundable if something unexpected stops you from coming to the event – T&Cs apply.
Ticketsolve Protect is a great option, particularly if you’re buying tickets for shows well in advance of the event date.
Ticketsolve Protect is an optional add-on product provided by Ticketsolve, administered by Refund Protect. If you opt in to Ticketsolve Protect, your tickets are fully refundable if something unexpected stops you from coming to the event.
Protected reasons include (but aren’t limited to):
Examples of what is not protected include change of mind, booking error (wrong date), and event cancellation.
Full terms and conditions can be viewed at: https://www.refundable.me/refund-protect/en
We strongly advise reading the T&Cs in detail to ensure you understand what instances are covered and what documentation is required before making a claim. Please view the T&Cs here.
Ticketsolve Protect uses smart pricing to calculate refund protection costs in real time, adapting to each transaction based on factors like booking value, timing, and market trends. This ensures customers see fair, personalised prices.
Ticketsolve Protect applies to all tickets in an order, including booking charges/fees, and the refund protection fee. It does not apply to any products purchased.
Refunds can be applied for any time before and up to 60 days after the event date.
Ticketsolve Protect is non-refundable unless the entire booking is cancelled and qualifies for a refund under the Refund Protect terms. Refunds can be requested for part of a booking (e.g. 1 of 4 tickets), allowing the remaining tickets to remain valid.
If an event is cancelled or rescheduled, we will notify ticket holders of the cancellation once we have received the relevant authorisation from the event partner. In the event of rescheduling a performance, we will try to provide alternative seats of the same or greater value. Ticketsolve Protect is not applicable against event cancellations or events being rescheduled.
If you are unable to attend the event for a protected reason, you can apply for a refund by clicking the link in your confirmation email or visiting: https://form.refundable.me/forms/refund
(Your booking reference is your order number.)
Refund applications are handled directly by Refund Protect via their secure refund portal. The agreement is with Refund Protect directly and Tees Active / Forum Theatre Billingham do not have any information cannot provide updates or access information about your claim.
The Refund Protect team will review the case and issue a decision, usually within 24–48 hours.
Ticketsolve Protect must be opted in for during the original ticket purchase. It cannot be added retrospectively.
The service is provided by Refund Protect. Tees Active / Forum Theatre Billingham hold no information about your claim. We also cannot request to fast track claims or provide alternative contact information for Refund Protect.